How it works

3 steps
  1. 01

    Bring your tickets

    Upload an export from any help desk, or connect Zendesk. No column mapping: Artica works out which field is which.

  2. 02

    Artica reads every request

    Each ticket is read once and turned into a short, anonymous customer question. Noise, auto-replies and agent messages are left out.

  3. 03

    See what customers ask about

    Every topic, grouped into categories, with how many tickets each one covers. Use it to check your help center for missing articles.

Start an analysis

1 free a month

Upload a file

An export of your tickets from any help desk.

UPLOAD A FILE →

Connect Zendesk

Artica reads tickets created in the last 30 days.

CONNECT ZENDESK →

FORMATSCSV, Excel (xlsx, xls), JSON, PDF, TXT or HTML, up to 50 MB.