1. 01

   Bring one article

   Paste a link to any public Zendesk article, upload a Word, Markdown, HTML or text file, or pick any article from your connected Zendesk, drafts and restricted ones included.

2. 02

   Check it, free

   Instantly, with no AI: what type of article it is, every formatting problem (skipped headings, steps typed as paragraphs, Word leftovers, missing alt text…) and any personal data in it.

3. 03

   Fix it

   Claude reshapes it into the template for its type, keeping your words, facts, links and images. A fidelity check then compares before and after, and tells you if anything was lost.

4. 04

   Use it

   Copy it into the Zendesk editor, download HTML or Markdown, or, for an article from Zendesk, save it there as a new draft or replace the original.

Each article is reshaped into the template for its type. A section is only used when the article already has something for it: Format fixer never writes content for you.

How-to

Walks the reader through one task, start to finish.What this does (one line) → Before you start → Numbered steps → Result or next steps

Troubleshooting

Takes the reader from a symptom to a fix.Symptom → Cause(s) → Fix for each cause → Still stuck?

FAQ

Answers a set of separate questions.Question as a heading → Direct answer first → Details after

Reference / concept

Explains how something works or lists its details.Overview → Sections by topic → Tables where they fit

Policy

States rules: who they apply to, what they say, and the exceptions.Summary → Who it applies to → Details → Exceptions and contacts

Release note / announcement

Says what changed, who it affects and what to do.What changed → Who is affected → What to do